Support
Frequently Asked Questions
Short, verifiable answers. Operational details are updated here as they become available.
How should I choose olive oil?
Start with intended use (breakfast, salad, finishing, cooking), then tasting profile and olive variety. The collection guide and filters make selection easier.
How should olive oil be stored?
Prefer a cool, dark place away from light, heat, and oxygen. Keeping the bottle closed and using it within a reasonable time after opening helps preserve freshness.
Where can I find analysis and quality documents?
Verified analysis reports and documents are published on the Quality & Transparency page as they become available. Unverified sample data is not shown in the store.
How do I track my order?
The order tracking page is ready; tracking activates when the sales stack is complete. Use the Contact form for support in the meantime.
Where are shipping and delivery terms?
They are published on the Shipping & Delivery page. Exact timelines or free-shipping thresholds are not shown until verified.
Where are return terms published?
On the Returns page. Exact windows and conditions are not claimed until legally verified.
Are bitterness and pungency normal in olive oil?
Yes — they can be natural sensory axes of olive oil and are not necessarily defects. Intensity varies by product and variety.
Why is olive variety listed on products?
Variety helps you understand the oil’s character. Not every variety shares the same sensory frame; it is shown as part of product identity.
How can I get in touch?
You can write via the form on the Contact page. Verified email or phone details appear there once published.
What does early harvest mean?
Early harvest refers to picking olives earlier in the season and can influence the oil’s sensory profile.
How do I send a corporate gift inquiry?
Use the inquiry form on the Corporate Gifts page. Only offerings that can actually be supported are listed.